Effective Date: Jan 1st, 2026
HB HOME IMPROVEMENT CORP ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
We may collect the following categories of information:
Full name
Email address
Phone number
Physical address
Payment information (when applicable)
Appointment details
Communication preferences
SMS/email opt-in records and timestamps
IP address
Browser type
Device information
Operating system
Website interaction data
Cookies and tracking technologies
Records of customer support inquiries
SMS message logs
Email correspondence
Call recordings (if applicable)
We use the collected information to:
Provide and improve our services
Process transactions
Schedule and confirm appointments
Send service-related notifications
Respond to inquiries
Maintain records of user consent
Prevent fraud and ensure security
Comply with legal obligations
We do not sell personal information.
By opting into SMS communications from HB HOME IMPROVEMENT CORP, you consent to receive text messages related to:
Appointment confirmations
Appointment reminders
Service updates
Customer support communications
We do not send promotional messages without explicit consent.
SMS messages are sent only after explicit opt-in
Consent is collected via website forms with dedicated checkbox
We maintain timestamped opt-in records
We comply with the TCPA and CTIA guidelines
You may cancel SMS at any time by replying STOP
A confirmation message will be sent
No further messages will be sent unless you opt in again
Opt-out requests are processed immediately
Reply HELP for assistance
Or contact [email protected]
Standard message and data rates may apply
Message frequency varies based on your interaction
Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information with:
Payment processors
CRM providers
Hosting providers
SMS delivery providers (for message transmission only)
All service providers are contractually obligated to safeguard personal data.
We may disclose information if required by law, subpoena, or legal process.
In the event of a merger, acquisition, or sale, user information may be transferred under confidentiality obligations.
Except as described above, we do not sell or trade personal information.
We implement reasonable administrative, technical, and physical safeguards including:
Encrypted data transmission
Secure hosting environments
Access controls
Authentication protocols
Security monitoring
However, no system is 100% secure.
We use cookies and similar technologies to:
Improve website functionality
Analyze traffic
Personalize user experience
Measure marketing effectiveness
Users may control cookies via browser settings.
We retain personal information only as long as necessary to:
Fulfill service obligations
Maintain compliance records
Resolve disputes
Comply with legal requirements
SMS opt-in and consent records are retained for compliance purposes.
Depending on your jurisdiction, you may have the right to:
Access your personal data
Request correction
Request deletion
Withdraw consent
Opt-out of communications
File a complaint with a regulatory authority
To exercise these rights, contact us at:
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
If you access our services from outside the United States, you acknowledge that your information may be transferred and processed in the United States or other jurisdictions.
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.
HB HOME IMPROVEMENT CORP
Phone: +1 781-957-7335
Email: [email protected]
Website: https://hbhomeinc.com/
By using our services, you acknowledge that you have read and understood this Privacy Policy.